Will ChatGPT recommend your business? A 5 minute check for NZ small businesses

More Kiwis are asking AI for recommendations. Here’s a free 5 minute check to see whether ChatGPT and friends know your business.

The Big Idea

Think about the last time you needed a plumber, a hairdresser or somewhere new for lunch. A few years ago you’d have typed it into Google. More and more, people are asking ChatGPT instead.

Kiwis now send close to 10 million messages to ChatGPT every day, according to OpenAI, and the number of weekly users here grew by more than 20% in the past year. Plenty of those messages sound a lot like "who’s the best electrician in Rolleston?"

Here’s the uncomfortable bit. When someone asks an AI tool for a recommendation, it gives them a handful of names, not ten pages of results. If yours isn’t one of them, you never get a look in.

The good news is you can check where you stand in about five minutes, for free.

If the internet can’t agree on who you are, an AI tool won’t either.

Try This Week: the 5 minute self-check

This is the same check that starts our free guide. You don’t need any technical skills.

  1. Open the tools. Use ChatGPT, Gemini, Claude and Perplexity. They’re all free to try.
  2. Ask for a recommendation in your town. Something like "Can you recommend a good [your trade] in [your town]?"
  3. Ask for the best rated. "Who are the best rated [your type of business] in [your town]?"
  4. Ask about a specific job. Use the words a customer would, for example "Who can fix a leaking hot water cylinder in [your town]?" Try a few versions of this one.
  5. Ask about you by name. "What do you know about [your business name]?"

For each tool, jot down whether you came up, who came up instead, whether your details were right, whether your reviews were mentioned and whether your website was cited.

One warning. AI answers change from day to day and from person to person, so don’t panic over a single result. Look for patterns.

Why your details matter more than ever

In October, US marketer Ryan Doser asked four AI assistants (ChatGPT, Claude, Gemini and Perplexity) for the best local tradespeople in two American cities, then checked every business they suggested. Nearly all of them were real. But the four tools almost never agreed on who to put first, and the mistakes they did make were mostly old or conflicting details, like the wrong phone number.

He’s careful to say his test can’t prove how the tools choose. His advice, though, is the same thing we tell our clients: make sure your business name, phone number, address and website are the same everywhere they appear online. Your website, your Google Business Profile, Facebook, directories, all of it.

If the internet can’t agree on who you are, an AI tool won’t either.

What’s Moving: Kiwis are asking AI

OpenAI’s latest New Zealand figures, reported by 1News in September, show more than a third of Kiwi ChatGPT messages are work related, and 40% of people in its survey use it every day. Whatever you think of AI, your customers are already using it to find and compare businesses like yours.

Elizabeth Slade, founder of C i Marketing

Ask Elizabeth

If people are using ChatGPT now, do I still need to worry about Google?

Yes. Both matter. Search engine optimisation (SEO) is what helps Google and the other search engines find you. AI search, sometimes called AEO, is what helps the AI tools understand you. They feed off a lot of the same information, and Google has AI answers built into its own results now too.

The more places you put clear, correct words about you and your business, the more consistent your message is for anyone, or anything, looking for what you offer.

Did you come up?

Our free guide, Will ChatGPT recommend your business?, explains how the AI tools choose local businesses and gives you seven fixes in priority order, each with a place to start. There’s also a "what to do this week" checklist.

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Elizabeth Slade

Founder of C i Marketing and host of The Visual Marketing Podcast.